Privacy Policy

RealVista ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

1. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Account registration details (name, email, phone, password)
• Property listing information (address, photos, descriptions, pricing)
• Payment information (processed securely by Stripe/PayPal — we do not store card numbers)
• Communications you send us (inquiries, support tickets, messages)
• Profile information (bio, avatar, social links)
• Agent credentials (license number, specialization)

Information collected automatically:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (device type, operating system)
• Usage data (properties viewed, searches performed, time on site)
• Location data (if you grant permission, for nearby property search)
• Cookies and similar tracking technologies

2. How We Use Your Information

Purpose	Legal Basis
Providing and operating the platform	Contract performance
Processing payments and managing subscriptions	Contract performance
Sending transactional emails (booking confirmations, inquiries)	Contract performance
Improving platform features and user experience	Legitimate interest
Personalizing property recommendations	Legitimate interest
Sending marketing communications (with opt-out)	Consent
Detecting and preventing fraud	Legal obligation / Legitimate interest
Complying with legal obligations	Legal obligation

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Payment processors (Stripe, PayPal), email services, cloud storage, analytics providers — only as necessary to operate the platform
• Other users: When you list a property, your name and contact information are visible to potential buyers/renters. When you send an inquiry, your name and email are shared with the listing owner
• Legal requirements: When required by law, court order, or to protect the rights and safety of RealVista and its users
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections

4. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in (authentication cookies)
• Remember your preferences (language, currency)
• Analyze platform usage and improve performance
• Prevent fraud and ensure security

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality. We do not use third-party advertising cookies.

5. Data Security

We implement industry-standard security measures including:

• TLS/SSL encryption for all data in transit
• Encrypted storage for sensitive data
• Bcrypt password hashing
• Regular security audits and penetration testing
• Access controls limiting employee access to personal data
• JWT-based authentication with short expiration windows

No system is 100% secure. If you believe your account has been compromised, contact us immediately at security@realvista.com.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Update inaccurate or incomplete data (also available in your account settings)
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link
• Restriction: Request we limit how we process your data in certain circumstances

To exercise any of these rights, contact us at privacy@realvista.com. We will respond within 30 days.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, tax, or fraud prevention purposes (typically up to 7 years for financial records).

8. Children's Privacy

RealVista is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will delete it promptly. If you believe a minor has provided us with their information, contact us at privacy@realvista.com.

9. Third-Party Links

Our platform may contain links to third-party websites (e.g., agent social profiles, external property documents). We are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

If you are accessing RealVista from outside the United States, please be aware that your data may be transferred to and processed in the United States. We rely on Standard Contractual Clauses (SCCs) and other appropriate safeguards for international data transfers in compliance with applicable data protection laws, including GDPR.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform at least 30 days before the changes take effect. Your continued use of RealVista after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, requests, or concerns:

• Email: privacy@realvista.com
• Mail: RealVista Privacy Team, 123 Real Estate Blvd, New York, NY 10001
• Contact form: realvista.com/contact

If you are in the EU/EEA and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.